速卖通物流纠纷如何避免?实用沟通英语模版 _速卖通物流

速卖通物流纠纷如何避免?想要避免速卖通物流纠纷，就要做好与买家沟通速卖通物流状态这件事情，为此开淘小编特地准备了速卖通物流纠纷如何避免?实用沟通英语模版，供大家参考!
我们知道，在速卖通平台业务方面，大多数卖家使用邮政挂号小包或者各类专线E邮宝等物流方式，这类的物流方式没有一个承诺的交货期，因此相信卖家朋友们收到无数的类似：
“Where is my order” ???
“I haven’t received my order”!!!
这类物流引起的速卖通纠纷，今天，开淘小编很荣幸与大家分享一些实用有效的沟通模版，希望可以帮助到大家。当您查过单号以后，根据对应的六种包裹状态，编辑您给买家的邮件(有关退件啊，延误啊，丢包等问题，请卖家朋友自行编辑，因为涉及到您的售后服务及解决方案)：
速卖通物流纠纷如何避免?实用沟通英语模版之包裹查无信息 "Not Found" (当包裹还未上网，官网未更新)

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速卖通物流纠纷如何避免?实用沟通英语模版之包裹正在运输中 “Transit” (当包裹还在运输中时)
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your orderwith tracking number RC867773406HK(示例单号)and I am happy to assist today.
Here is a link for you to ref your package status in transportation：
这里复制查询完的结果链接就可以了。
As per current tracking result, your shipment has been shipped anddispatched by the shipping carrier of(HK Post) Registered Airmail on date2014-09-21
It is still during normal shipping period and it hasn't arrived in yourdestination country as (country name) yet. I would be very thankful if you couldbe more patience with this overseas shipment. From our experience, for this kindof mail type, the shipping time is highly depend on the postal carrier and localcustoms/taxes, etc. It usually takes a few weeks from our origin country tooverseas destination countries after dispatching. Therefore, please hold on fora few more days and I would be very grateful if you can wait for your orderpatiently.
Thanks for your business again!
Have a nice day!
Best regards, store 888
速卖通物流纠纷如何避免?实用沟通英语模版之包裹到达待取“Pick Up” (当包裹显示已经到达目的地国家)
到达待取或者到达目的地国家都行! 到达待取可能是第一次投递失败或者是到达投递点!注意修改!
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your orderwith tracking number RC867773406HK(示例单号)and I am happy to assist today.
Here is a link for you to ref your package status in transportation：
这里复制查询完的结果链接就可以了。
I'm glad to inform you, as per current tracking result, your package isready to pick up/has been arrived in your country.
Please contact the shipping carrier as [USPS] to get instruction of whereto pick up your order/schedule a redelivery process. Please contact with them bythe below information and I hope you will receive your package in shortly.
Carrier name: USPS (示例邮政运营商)
Helpline: 1-800-222-1811 (示例邮政运营商帮助热线)
Generally, The carrier has collection deadline, So, I would like to adviseyou contact the carrier at once so your order won't be return back to us.
I truly wish you will be satisfied with your purchase and I'm lookingforward you will confirm your order as soon as your got the item. Of course, ifyou like the item, please leave us a positive feedback.
Thanks for your business again!
Have a nice day!
Best regards, store 888
速卖通物流纠纷如何避免?实用沟通英语模版之包裹投递成功“Delivered” (当包裹显示投妥，而收件人声称未收到时)
查询结果签收，而速卖通买家声称未收到件的情况非常多哦，注意一下。
Dear valued customer:
Hello! I appreciate the time you have taken to contact us about your orderwith tracking number RJ014099257CN(示例单号)and I am happy to assist today.
Here is the detailed tracking information for your order:
Number: RJ014099257CN
Status: Delivered ( 30 Days )
Destination: United States
2014-09-29 16:01 PHOENIX, AZ 85031, Delivered, Your item was delivered at4:01 pm on September 29, 2014 in PHOENIX, AZ 85031.
2014-09-19 14:51 PHOENIX, AZ 85031, Notice Left (No Authorized RecipientAvailable)
2014-09-19 07:42 PHOENIX, AZ 85031, Out for Delivery
2014-09-19 07:32 PHOENIX, AZ 85031, Sorting Complete
2014-09-19 04:23 PHOENIX, AZ 85043, Departed USPS Facility
2014-09-19 04:21 PHOENIX, AZ 85031, Arrived at Unit

速卖通物流纠纷如何避免?实用沟通英语模版

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